Super CRM Bytes

  (DevOps)  What is Salesforce  Genie Real-time Data Platform? How does this empower Customer 360 Platform? Salesforce, the global leader in CRM, on their 20th annual event unveiled  Salesforce Genie , a hyper-scale  real-time data platform that powers the entire Salesforce Customer 360 platform . With Genie, every company can turn data into customer magic, delivering seamless, highly personalised experiences across sales, service, marketing, and commerce that continuously adapt to changing customer information and needs in real time. source: salesforce.com What is Salesforce Genie Platform? Customer 360 platform is an integrated CRM Platform that captures customer data from every step of its journey which is captured at one place (data lake). It enables different teams to work together by unifying analytics, sales, services, commerce and IT under a single CRM platform. Salesforce Genie platform is a new functionality empowers the existing Customer 360 Platform. Under the hood, Salesfo

  (DevOps)  What is Salesforce DevOps Center? Why do we need it? Salesforce is planning to release a new Salesforce DevOps Center product which is a DevOps release management tool and will replace change sets in the near future. This release management tool bring DevOps best practices to deliver better visibility as well as traceability, to bring collaboration between teams to identify errors early so that releases can go smoothly. So, what is Salesforce DevOps Center really?  Salesforce DevOps Center is a release management tool built on Salesforce DX and utilise source member sObject . All changes will be tracked automatically and each change will be labelled by operation such as 'add', 'ignore', 'update' or 'remove'. As a result, you do not need to create package.xml and retrieve changes as Salesforce DevOps Center will do that for you.  Salesforce DevOps Center lets you choose whether to manage your releases using its point-to-click interface, or d

  How to select a relevant Application Lifecycle Management Salesforce Model for your organisation ? Salesforce provides many different development tools and process to help meet customer requirements and needs. As many companies use Salesforce and Application Lifecycle management (ALM) processes, Salesforce has introduced three different models to manage ALM process within the organisation as shown below: Change set development Org development Package development From the surface all the above three development models follow the same ALM process. However, the models differ in the way they allow changes to your org and how you manage these changes. Controlling change is a huge deal in software development, and you could choose the development model that best suits your organisation needs and requirements. Firstly, let us understand what is the meaning of ALM for an organisation. Application Lifecycle Management is an integrated system of people, tools and processes that supervise a sof